Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will begin processing the next business day.
Shipping Times
Once dispatched, delivery times are as follows:
- Local shipping: 5–6 business days
- International shipping: 7–12 business days
Please note that delivery estimates are provided by our shipping carriers and are not guaranteed. Factors such as customs processing, local holidays, or courier delays may occasionally extend delivery times beyond the estimated window.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status.
Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Shipping Delays
While we work with reliable carriers to ensure timely delivery, occasional delays can occur due to circumstances beyond our control (weather, customs, carrier disruptions, etc.). We appreciate your patience and will do our best to keep you informed if a significant delay occurs.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to correct it before dispatch.
Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, please contact our support team within [X days] so we can investigate with the carrier.
Contact Us
If you have any questions about your order or this policy, reach out to us at [your support email].